Professional Cloud Service Manager

Certification: CCC-PCSM Professional Cloud Service Manager
Level: Beginner
Year: 2015

The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

Business Value Optimization

level

Business Analysis

level

Architecture & Design

level

Programming

level

Continuous Delivery

level

Test Specification

level

Infrastructure Engineering

level

Security, Risk & Compliance

level

Courage

level

Team Building

level

DevOps Leadership

level

Continuous Improvement

level

Target Audience Learning Objectives Relevance Prerequisites

Target Audience

IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical Pre-Sales Consultants
IT Professionals
IT Specialists (Analysts, Developers, Architects, Testers, etc.)
IT Administrators (Network, System, Database, etc.)
IT Project Managers
Other functions affected by cloud (Sales, Purchase, Audit, Legal, etc.)

Learning Objectives

With this Certification you will be able to:

Identify the fundamental concepts of cloud computing and virtualization including business benefits of cloud computing and technical aspects (high-level) of virtualization.
Identify the technical challenges and the mitigation measures involved in cloud computing and virtualization.
Identify the characteristics of cloud applications.
List the steps to successfully adopt cloud services.
Define cloud security and identify the risks involved in cloud computing as well as the risk mitigation measures.
List the factors involved for implementation of different cloud models.

Relevance

Cloud is an enabler for DevOps, and with the capabilities provided by the cloud, high performing teams can take on the end-end responsibilities given to them. Cloud computing propels IT transformation, and it and it can help companies double down on their work to streamline and embed DevOps Processes.

CCC-CTA is a must have certification for everyone working in a DevOps team, especially those in the Create and Deliver profile benefit from a solid understanding of the cloud.

Why? Many engineers enjoy working in technology, but don’t always understand the big picture. This certification helps to provide a holistic picture of the cloud and virtualization.

Prerequisites