Luis Caldera

Instructor Kessel Pok SAS

Luis have over 20 years of experience in the IT profession, selling and delivering IT solutions and services. Luis possesses an ample knowledge of the roles of Solution Architect, Business Developer, IT Consultant and Facilitator/Instructor of workshops, training courses, simulations and business games, with a strong background in selling and delivering ITSM solutions to customers in the telecommunications, finance, manufacturing, public sector and services markets of north South America, Central America and the Caribbean.

In the development of his profession Luis have been working with customers at the IT strategy and tactical levels developing IT operating models, IT organization structures and role profiles, business-IT relationship models, process models, service catalogues and offerings, and ITSM processes and roles; evaluating customers’ IT organizations from the internal perspective (IT staff and management) and that of the customer, the user and the external provider; implementing ITSM processes and solutions and facilitating IT management and governance related workshops, trainings and simulations.

In 2015 Luis repurposed his career to focus on the enablement of ITSM and agile teams, leveraging his knowledge and experience in skills management, consulting, training, simulations and workshop facilitation, mentoring and coaching.