Jakob Diness

ServiceNow Digital Business Consultant at BusinessNow

Jakob works for BusinessNow in the group Business Advisory as Digital Business Consultant. He is an ITIL Expert certified trainer having been teaching ITIL courses for several years. ITIL v3 on all levels and bridging into teaching both ITIL 4 Foundation and Professional level courses as well. As a consultant, he is heavily invested in advising large and medium-sized companies on their digital journey and transformation with ServiceNow as the central platform. Jakob has specialized primarily in ITSM and secondary in ITBM (PPM) modules.

He has a lot of theoretical and practical experience with advising on how to organize for DevOps. As an accredited trainer he can run courses on all levels primarily from the DASA portfolio but also on EXIN offerings. Finally, he is certified and experienced in business simulation games like Phoenix Project (DevOps), MarsLander (ITIL 4), and Apollo 13 (ITIL v3) amongst others.