- Corporate Application Development and Service Delivery Management Expert,
- Latin America
Rigoberto Gonzalez has 20+ years of a proven track record of implementing and managing Service Desk / Helpdesk, service management, enterprise solutions integration based on IT best practices and methodologies (i.e. ITIL® V4, DevOps, Agile Methodology, Lean Six Sigma, COBIT, ISO20000, CMMi for services, Service Desk Institute, Help Desk Institute, Project Management Institute, and VeriSM). Rigoberto has proven problem-solving and analytical thinking skills and is renowned as a fast-learner that quickly adapts to evolving industry trends.
He is recognized for ramping up and developing service delivery as well as transforming regional/global Service Desk/Helpdesk teams aligned to enterprise business strategy. His management style is defined by collaborative leadership, assertive communication, team-orientation, positive attitude, knowledge-talent management, and adaptability to change.