Harold has such rich and relevant experience in the IT Best Practice Management space. He is Practice Director and Lead Consultant at Service Value, a service management, digital transformation, and cyber security consultancy company. With 25+ years experience, specializing in the areas of Digital Strategy, DevOps, SIAM, ITSM, ICT Governance, Information Security Governance and more. He was itSMF Australia and itSMF Singapore national council member and itSMFI-IEB director and is a regular speaker at itSMF, PMI, and ISACA. He has in-depth knowledge, and intimate understanding of the unique characteristics that make up the Australian market.